FAQ

Q: How do I make payment?

METHOD 1: CREDIT CARD
Online payment via Shopify (Visa, Mastercard or Amex).


METHOD 2: BANK-IN
Please write to futureworldstore@onefutureworld.com
Accounts dept require the following information:
1. Order reference no.
2. Payment amount
3. Scan copy of Cheque and Bank deposit slip
4. Date and Time of bank in

Cheque is payable to ONE FUTUREWORLD (SINGAPORE) PTE LTD.

Please note that order will only be processed after the cheque is cleared. We do not accept CASH deposit.


Q: How secure is shopping with www.futureworldstore.com ?

We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.

SSL encrypts your order information to avoid the decoding of that information by anyone other than One Futureworld (Singapore) Pte Ltd. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".


Q: How do I know www.futureworldstore.com latest news and promotions ?

Just subscribe to our newsletter, which we publish periodically.


Q: How can I unsubscribe from the newsletter mailing list ?

You can unsubscribe by email us at futureworldstore@onefutureworld.com with the message title. Unsubscribe and we will remove your email from the mailing list or you may click on the Unsubscribe link in the newsletter.


Q: I have received a few emails from www.futureworldstore.com What are Orders Received, Orders Processed and Payment Receipt?

Order Received: This email informs you that www.futureworldstore.com has received your orders and will process it as soon as possible.

Order Processed: This email confirms www.futureworldstore.com has processed your order.

Order Shipped: This email confirms that www.futureworldstore.com has delivered/shipped the order to your shipping address.


Q: Can I return an item after it is delivered to me?

Yes, you can. However, there are terms and conditions for this. Please refer to the Return And Refund Policy for more information on this.


Q: I can't find a particular product/item I want from www.futureworldstore.com online store, what can I do ?

Kindly contact us at futureworldstore@onefutureworld.com further enquiries. We will try our best to assist you or recommend you an alternative.